We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can go to our Returns Portal and follow the steps there to request your return. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Depending on the circumstance, we will deduct a return handling fee for the return shipping label. We cannot provide return labels for larger items or international orders.

Items sent back to us without first requesting a return will not be accepted.

Damages and issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items:

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), PPE products (such face masks, gloves, or other hygiene products), custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gasses. Unfortunately, we also cannot accept returns on gift cards.

Exchanges:

To ensure you get the exact exchange you want, please go to our Returns Portal and follow the steps there to request an exchange.

Refunds:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. 

Please remember it can take up to 3-5 business days for your bank or credit card company to process and post your refund.

You can always contact us for any return questions at support@sherosepk.com